With explicit consent, DHS CLOUD SERVICES securely stores cardholder data using industry-standard encryption and in compliance with PCI-DSS protocols. This enables faster future transactions.
DHS CLOUD SERVICES adheres to Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations. Identity verification may be requested before or during service provision. Failure to comply may result in denied service access or account termination.
We collect only necessary information to deliver and support services. DHS CLOUD SERVICES does not sell or rent your personal data to third parties. All data is encrypted in transit and at rest. Clients may request data deletion or access at any time by contacting our support team.
Refunds may be granted in the following circumstances:
Services not delivered post payment within the specified timeframe (the timeline depends on the services you choose, our experts will inform you about the same)
Service performance significantly deviates from advertised features
Technical issues that remain unresolved despite escalation
Services that have been successfully provisioned (e.g., RDP/VPS credentials delivered)
Accounts terminated due to Acceptable Use Policy violations
Customized or promotional offers
All services are usually delivered as per given timeline upon successful payment verification (usually depends on the service you opt for). However, delays may occur during high-volume periods, which will be communicated.
To initiate a refund, clients must submit a support ticket within 7 days of the initial purchase. Provide service ID, payment details, and a clear reason for the request. Eligible refunds are processed within 30 business days.
Clients are prohibited from using our services to:
No Adult Content: The server must not be used to host, share, or promote any adult or explicit material in the country. This includes any adult-oriented images, videos, or links to explicit websites. Such content is strictly disallowed and will be removed immediately.
Child Sexual Abuse Material (CSAM): Any depiction of minors in an explicit adult-oriented context is absolutely prohibited. We have zero tolerance for child exploitation content; any CSAM will be reported to law enforcement and result in a permanent ban. Protecting children is a priority, and any violation will be dealt with severely.
Terrorist or Extremist Content: The server must not be used to organize, promote, or glorify terrorism, violence, or hate. Content that advocates extremist ideologies or violent actions is strictly forbidden. We do not allow propaganda supporting terrorist or hate groups, and such material will be removed.
DDoS and System Exploits: Launching denial-of-service attacks or exploiting software/hardware vulnerabilities using this server is strictly forbidden. Any attempts to flood, crash, or hack a network or system (including our own) are disallowed. Activities that disrupt the normal functioning of any service will lead to immediate suspension and possible legal action.
Pirated or Illegal Software: Distributing or hosting pirated, unlicensed, or illegal software on this server is prohibited in the country. Any unauthorized copies of programs, games, or applications are not allowed, and posting cracks or illegal download links is banned. All software must be properly licensed; violations will result in content removal and account action.
Intellectual Property Violations and Fraud: The server may not be used to infringe copyrights, trademarks, or other intellectual property. Unauthorized sharing of copyrighted media, proprietary code, or trademarked content is illegal and disallowed. Fraudulent activities such as scams, false advertising, or identity fraud are also prohibited. Users are expected to respect all IP laws and engage honestly.
Malware and Phishing: The server must not be used to distribute viruses, malware, or any malicious software. Phishing attempts or deceptive practices (like fake login pages or links to steal credentials) are also strictly forbidden. Any user found facilitating malware or phishing will be banned immediately.
Freelance Software Prohibited: The server is not a marketplace. Offering freelance development or paid software services through this platform is not permitted. Users should not advertise or solicit personal software services or consulting. Such commercial or promotional activities are outside the intended use of the community and will be removed.
Torrent Activities Not Permitted: Torrenting and peer-to-peer file sharing are strictly forbidden. Running any BitTorrent client, tracker, or hosting torrent files is not allowed on our server. Downloading or uploading files via torrents is prohibited and may expose the server to legal risk. Any torrent-related activity will result in an immediate ban.
Unlicensed Gambling: Hosting or facilitating gambling platforms without proper legal authorization is strictly prohibited. This includes online casinos, betting sites, or lottery services operating without valid licenses. Engaging in such activities may violate regional laws and will result in immediate termination of services.
Cryptojacking – Unauthorized Cryptocurrency Mining: Using server resources to mine cryptocurrency without explicit permission is forbidden. Cryptojackin, covertly exploiting CPU/GPU power for crypto mining, compromises performance and security. Any detection of unauthorized mining will lead to service suspension and investigation.
Human Trafficking and Abuse: Any content or activity that promotes, enables, or is associated with human trafficking, exploitation, or abuse will not be tolerated. This includes forced labor, sexual exploitation, and modern slavery. We maintain a zero-tolerance policy and will report any such violations to the appropriate authorities.
High-Risk or Controlled Substances: Distribution or promotion of illegal drugs, firearms, counterfeit goods, or restricted chemicals is strictly banned. This includes services that sell or facilitate the sale of such substances. Engaging in these activities exposes users to legal risks and will result in immediate account suspension.
Weapons Development: Our servers must not be used for research, development, or distribution of weapons of mass destruction, including nuclear, biological, or chemical arms. Any affiliation with weapon manufacturing or military-grade technologies in violation of international law is forbidden.
Violation of Data Privacy Laws: Collecting, processing, or distributing personal data such as biometric identifiers or surveillance footage without proper consent or legal basis is not allowed. Activities that breach GDPR, CCPA, or other global privacy regulations are strictly prohibited and subject to enforcement action.
Violations will lead to immediate service suspension or termination. DHS CLOUD SERVICES may report serious infractions to law enforcement agencies. Repeat offenses result in a permanent ban from using our services.
Our response time to abuse reports depends on the nature and severity of the complaint. However, as per the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, we aim to acknowledge complaints within 24 hours and take appropriate action within 15 days. For cases involving explicit or unlawful content, action may be taken on a priority basis as per legal requirements. We are committed to ensuring user safety and legal compliance at all times.
As an IT company operating in India, we adhere to the relevant legal frameworks and guidelines set by the Government of India. This includes the Information Technology Act, 2000 (along with its amendments), particularly the IT Rules, 2021, which govern intermediaries and digital platforms regarding user safety, content moderation, and abuse response. We also comply with applicable data protection principles and cooperate with law enforcement when required under due process.
To report abuse, please email: abuse@dhscloudservices.com. Include all relevant details and evidence.
